Privacy Policy

All credit/debit cards’ details or information will NOT be stored, sold, shared, rented or leased to any third parties.

All customer’s personal identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

The Website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards. Therefore, the customers must be notified about these changes as well as the Payment Gateway Provider/NBAD.

A PARTNERSHIP IN TRUST

When Cozycraft set out to create a high-quality, low-priced line of furniture furnishings, we knew we couldn’t do it without the help of some very important partners — you, our customers. Whether you’re researching purchases in the Cozycraft catalogue, picking up your furniture in our self-serve warehouses or assembling your purchases at Cozycraft — we’re working together to help you create a better everyday life at a price everyone can afford.

Cozycraft is based on a partnership with our customers. Without you, Cozycraft could not exist.

This partnership extends to the way we handle your personal information. Just like shopping at Cozycraft is a cooperative experience, Cozycraft makes a point of working with our customers when it comes to their privacy. We only collect the information we may need to create a better shopping experience for you.

This Privacy Notice explains what information we collect, how we use it and how you can access, change and remove your information.

HELP US BUILD A BETTER COZYCRAFT

In order to create a better Cozycraft, we need your help. You can help by providing us with various kinds of information so that Cozycraft can serve you better, and ultimately improve Cozycraft for everyone.

Below explains why we request certain information and how we use it to improve your Cozycraft shopping experience.

PURCHASES

When you make a purchase at Cozycraft, you may need to provide contact information to process your payment. If the item is being delivered, we will also ask for your name, address, telephone number and email address to guarantee prompt delivery. This information is used for internal purposes only to fulfil your purchase.

CUSTOMER SERVICE

To respond to your inquiries, we may request personal information such as your name, address and phone number. This is only used to answer your question as accurately as possible.

DELIVERY

Website www.cozycraft.ae will NOT deal with or provide any services or products to any OFAC sanctions countries.
There will be an additional charge of AED 600/- for western regions of Abu Dhabi.

CUSTOM PRODUCT ORDERS CAN’T BE CANCELLED OR RETURNED

Each custom product is made specifically to your specifications and cannot be modified, cancelled, returned or refunded once ordered.
Before placing your order, please ensure all details are correct.

CANCELLATION

In case of cancellation, 3% will be deducted from the total order amount.
All online purchase returns are subject to management approval and refunds may take 5-6 days depending on bank policies.

SPECIAL OFFERS, PROMOTIONS & GUARANTEES

When you register or redeem Cozycraft promotions, we may ask for personal information to help us track and improve future offers.

WHAT YOU SHARE WITH COZYCRAFT STAYS WITH COZYCRAFT

Cozycraft does not share your personal information with external companies for marketing purposes.
If other service providers (e.g., delivery partners) require your information to complete your order, we ensure they follow strict confidentiality and data protection rules.

COOKIES

Cozycraft uses cookies to remember your preferences and improve your browsing experience.
If you prefer not to use cookies, you can disable them in your browser settings.

COMMUNICATION

Cozycraft will contact you only if you request and consent to such communication.
If you wish to stop receiving promotional messages, please contact us.

YOUR PRIVACY RIGHTS

You may update or request removal of your personal information at any time.
We store only necessary data and erase it when no longer required.

CONTACT US

To update your information or ask any questions:

Click here to contact us via our website

Call us at: +971 55 764 4133

We will respond as quickly as possible.

YOUR PRIVACY IS OUR PRIORITY

Cozycraft respects and protects your personal data and will continue to update this Privacy Policy when necessary.

For questions, please contact us anytime through our website or at +971 55 764 4133.