Terms & Conditions

Welcome to Cozycraft, It’s great to see you. We offer customize Furniture and services to you when you visit our store at cozycraft.ae

PRODUCTS

All products sold are brand new, undamaged, and have never been used. Cozycraft retains ownership of any products ordered until full payment has been received for such products. Cozycraft works closely with our vendors and customers in an effort to make 100% certain that all product colors, dimensions, and photos are exact;

However, there are at times minor discrepancies based on screen resolution, and other possible factors. Any questions or hesitations based on color or dimensions must be discussed before placing your order. Cozycraft will not be responsible for minor discrepancies from what was advertised. All product information is provided by us.

SHIPPING

Self-Delivery: The majority of furniture offered for sale on Cozycraft falls into this category. Our trained furniture delivery specialists will schedule your delivery with you in advance. At the scheduled delivery appointment, the team will deliver your furniture inside your home, unpack it, assemble it in your room of choice, and remove all excess packaging materials.

This superior level of service has been offered to all Cozycraft customers. These types of orders will be delivered and brought to your home (or building entrance). However, the customer is responsible for bringing the products into the home and assembling if it is necessary. If you have any questions about the delivery process, please call our trained specialists at +971 55 764 4133.

CANCELLATION POLICY

To cancel an order, a customer must call or email Cozycraft. Please send us a cancellation request via email or by calling +971 55 764 4133. Requests for cancellation are not complete until they are confirmed by Cozycraft. Orders may be canceled for any reason within 1 business day without incurring any restocking fees or delivery costs. Any cancellation of an order after this initial period will need to follow the Cancellation Policy procedure described below. Cozycraft makes every effort to deliver orders to our customers as quickly as possible unless a customer requests an order to be held for a period of time.

DAMAGES

Cozycraft makes every feasible effort to make sure that your order arrives to you in perfect condition the first time. However, despite taking extreme precautions protecting the furniture, and only working with premium and vetted delivery agents, damages may occur on rare occasions. You can claim your damage within 3 working days and we can solve the damage. For customized products there is no any return of product there will be only repair.

If a product is found to have damage, and damage is noted on the delivery receipt; we will send the necessary parts and correct the problem at our expense. Remedies may include, but not limited to repair by a professional furniture repair technician, all at no cost to the customer.

To ensure smooth processing and delivery of your order, all due balances must be cleared before delivery. Orders with outstanding payments will not be dispatched until full payment is received.

Disclaimers

Finishes and colors online may not accurately represent the true color or pattern. Customer accepts liability for their purchase. If the customer received delivery of an item with a finish, color, or texture that varies from what you saw on the Cozycraft website, at our physical furniture store, or recommendations you received from a Cozycraft sales representative.

The customer is responsible for reviewing the order confirmation details sent to them, and notify Cozycraft within 24-hours if you did not receive the order confirmation email, and contacting us regarding any errors or inaccuracies so that Cozycraft may revise the order details to reflect the correct information.

Before ordering, always measure the space you plan on placing your new furniture in to make sure that it will fit. If a purchased item cannot fit into the home or room and needs to be returned, the order will be subject to Cozycraft cancellation policy.

Errors on Our Site: We try to be as accurate as possible. However, we do not warrant that product description or other site content are accurate, complete, reliable, current, or error-free. Prices and promotions are subject to change. Rarely an item listed as available on our site may not be available, or an item may be mispriced, despite our best efforts. For any of these reasons, we may cancel your order, or we may contact you for instructions on the order.